Refund policy

At Allywear, we want you to feel confident when shopping with us. If your purchase isn’t right for you, we’re here to help with a straightforward return and refund process.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be unworn and unused
Remain in its original condition
Have all original tags attached
Be returned in its original packaging
Include valid proof of purchase

How to Request a Return

To begin a return, please contact our customer support team at info@allywear.shop with your order number and the reason for your return.

Please do not send an item back before receiving return instructions from us. Unauthorized returns may not be accepted.

Once your return request is approved, we will provide the necessary instructions for sending your package back to us.

Damaged, Defective, or Incorrect Items

Please check your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@allywear.shop.

Please include your order number and clear photos of the issue so we can review it and provide an appropriate solution.

Non-Returnable Items

Some products may not be eligible for return, including:

Personalized or specially made items
Certain personal-care or hygiene-related products
Gift cards
Final-sale items

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not process direct exchanges.

If you would like a different size, color, or style, you may return the original item in accordance with this policy and place a new order once your return has been approved.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund after approval.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

If you have not received your refund after the applicable processing period, please contact us at info@allywear.shop.

Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

For damaged, defective, or incorrectly shipped orders, please contact us before returning the item so we can provide the appropriate instructions.

European Union Customers

For eligible purchases delivered to the European Union, customers may have a 14-day statutory cancellation right under applicable consumer protection laws. This right may apply regardless of our standard return period, subject to applicable legal exceptions.